At Zzenshop, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns under the following conditions:
- Eligibility: Items must be returned within 30 days of receipt.
- Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Non-Returnable Items: Certain items, such as perishable goods, personalized items, and final sale items, are not eligible for return.
Return Process
- Contact our customer service at support@zzenshop.com or call (551) 830-5551 to initiate a return.
- Include your order number and reason for return.
- Once approved, you’ll receive instructions for shipping the item back to us.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item was damaged, defective, or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within 5-7 business days.
- Refunds will be issued to your original payment method.
- Shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@zzenshop.com.
Contact Us
For questions or assistance, reach out to us:
Zzenshop
7540 Temple St.
Clifton, NJ 07011, USA
Email: support@zzenshop.com
Phone: (551) 830-5551
We are here to help and ensure your shopping experience is seamless!